Support

Nine times out of ten it's a copy/paste issue.

1. Copy the code straight from your purchase email instead of typing it.
2. Check you're using the code for the product you're trying to open. Some products have their own separate code.
3. Make sure no extra space got copied at the start or end. The box strips spaces for you.
4. Include the dashes. The format is AV-XXXXX-XXXXX-XXXXX.
5. Paste it into the checker below to confirm it's valid.
6. Still failing? Email us your order number and we'll sort it within one business day.

Starting over only clears this checklist. Your course access is not affected.

• Find your access codeYour access code is what turns this page into your course library. Without it, your device cannot load the locked videos.Search your inbox for 'access code' or 'members area'.Check your purchase receipt, order confirmation, or Gumroad email.If someone else bought it for you, ask them to forward the receipt.
• Paste it with no extra spacesAccess codes are long and easy to copy with hidden spaces or line breaks. Cleaning the code removes the most common failure point.Copy the code directly from the email body, not the subject line.Paste it into the verifier, then delete any leading or trailing spaces.Dashes are part of the code, so keep them in place.
• Run the code through the verifier aboveThe verifier checks your code against the server and immediately saves the unlock on this device if it is valid.Use the verifier field on this page before going anywhere else.If it says invalid, re-check the dashes and try again.A valid code only unlocks the courses tied to that specific code.
• Refresh the page and open CoursesAfter a successful unlock, the course catalog needs a fresh load to show your newly unlocked content.Press Cmd + R (Mac) or Ctrl + R (Windows) to reload.Open the Courses tab from the sidebar.Unlocked courses sort to the top so you can spot them instantly.
• Try another browser or turn off your ad blockerSome browsers and privacy extensions block the secure cookie that remembers your unlock, especially in private or incognito mode.Switch to Chrome, Safari, or Edge if the current browser is strict.Disable ad blockers or privacy shields for this site.Avoid incognito or private windows for the initial unlock.
• Send us a troubleshooting reportIf everything above fails, a report with your answers and verifier result lets us diagnose the issue without back-and-forth emails.Click 'Email report to support' to open a pre-filled email.Or copy the report and paste it into your own message.Include the exact code you are trying, even if it is masked.